FAQs

1. What currency is used on forqemi.com?

All orders placed through forqemi.com are processed in Euros (EUR). Product prices, shipping fees, refunds, and other transaction amounts are processed in EUR. If your payment account uses another currency, your bank or payment provider may apply its own conversion rate or foreign transaction fee.

For more information, please review our Payment Policy.

2. What payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, PayPal, Google Pay, and Apple Pay. Available payment options may vary according to your device, browser, location, and payment provider.

3. How are my payments processed and protected?

Payments are handled by independent payment providers, including Stripe and PayPal. FORQEMI, LLC does not store complete card numbers, CVV or CVC codes, PayPal passwords, banking credentials, or other complete sensitive payment information.

Our website uses HTTPS and SSL/TLS encryption. Payment providers may also use PCI DSS-compliant infrastructure, tokenization, encrypted transmission, fraud monitoring, and 3D Secure authentication. Please review our Payment Policy for additional details.

4. What should I do if my payment fails?

Payments may fail because of incorrect payment information, insufficient funds, expired cards, bank authorization requirements, fraud-prevention checks, or restrictions imposed by the payment provider.

Please verify your information and try again. If the issue continues, contact your bank, card issuer, PayPal, or other payment provider. You may also contact [email protected] for order-related assistance.

5. Do you ship internationally?

Yes. FORQEMI, LLC provides worldwide shipping through forqemi.com. Delivery may depend on carrier coverage, local restrictions, destination accessibility, and logistical conditions.

Please review our Shipping Policy for full details.

6. How long does it take to process an order?

Orders are normally processed within 1–4 business days after payment confirmation. Weekends and public holidays are not counted as business days.

Processing includes order review, product preparation, packaging, and preparation for carrier collection.

7. How much does shipping cost?

Shipping charges depend on the destination.

United States: €5.99, with free standard shipping on qualifying orders of €99.00 or more.

Europe: €9.99, with free standard shipping on qualifying orders of €149.00 or more.

Other worldwide destinations: €15.99.

The applicable shipping charge is displayed at checkout before payment.

8. How long does delivery normally take?

After dispatch, estimated delivery is approximately 7–14 business days for the United States, 8–16 business days for Europe, and 10–20 business days for other worldwide destinations.

These are estimated transit times. Carrier delays, customs, weather, public holidays, destination accessibility, and transportation disruptions may affect actual delivery.

9. Which shipping carriers do you use?

We may use postal services, couriers, international logistics companies, fulfillment partners, and local last-mile delivery providers according to the destination, package size, route, and available service.

Some international shipments may be handled by more than one carrier before reaching the final destination.

10. How can I track my order?

After dispatch and once tracking information becomes available, shipment information will normally be associated with your order.

Tracking may require approximately 48–72 hours to display its first update. Customers can track their order through our Track Order page.

If tracking remains unchanged for an unusually long period after activation, contact [email protected].

11. Will I need to sign for my package?

A signature may be required depending on destination, shipment value, carrier requirements, or delivery conditions.

Customers are responsible for providing a complete and accurate delivery address. Incorrect or incomplete information may cause delays, unsuccessful delivery, or return of the parcel.

12. Will I have to pay customs duties or import taxes?

Orders delivered within the United States are shipped without import customs duties being charged to the customer under our stated shipping arrangements.

For destinations outside the United States, customs duties, import taxes, VAT, brokerage fees, customs-clearance charges, or similar costs may apply. These charges are the responsibility of the customer unless expressly stated otherwise at checkout.

Please review our Shipping Policy for complete customs information.

13. What should I do if my package or item arrives damaged?

Please inspect your order shortly after delivery. If your hat or another item arrives damaged, defective, incorrect, or missing, contact [email protected] within 48 hours of delivery.

We may request photographs of the item, packaging, shipping label, and your order number. Please keep the affected product and original packaging while the issue is reviewed.

14. What is your return period?

Eligible merchandise may be returned within 30 days from the date of delivery. Customers must contact us during this period and follow the return instructions provided before sending products back.

Please review our Refund and Returns Policy for complete return requirements.

15. What condition must a hat be in for a return?

Returned hats must generally remain unworn, unused, unaltered, clean, and suitable for resale.

Products should be free from stains, odors, makeup, perfume, hair products, perspiration marks, pet hair, or other signs of use. Original tags, labels, accessories, protective materials, and packaging should remain included where applicable.

Hats that have been worn, washed, reshaped, stretched, altered, damaged after delivery, or materially changed from their original condition may not qualify for a refund.

16. Who pays for return shipping?

For standard returns based on customer preference, including changes of mind, selecting the wrong size, or choosing a different style or color, the customer is generally responsible for return shipping.

If we confirm that a product arrived damaged, defective, or was incorrectly supplied by FORQEMI, LLC, we will be responsible for reasonable return shipping arrangements or applicable return shipping costs.

Please review our Refund and Returns Policy for additional information.

17. How long does a refund take?

After a return has been received, inspected, and approved, the refund is issued to the original payment method. Approved refunds are normally submitted within 7 business days.

Your bank, card issuer, Stripe, PayPal, or digital-wallet provider may require additional time before the funds appear in your account.

Refunds are not normally redirected to another payment method.

18. How is my personal information protected?

forqemi.com is a self-hosted WordPress store powered by WooCommerce. We use reasonable safeguards including HTTPS and SSL/TLS encryption, restricted administrative access, authentication controls, security monitoring, software updates, secure backups, and appropriate access restrictions.

We do not sell customers' personal information and do not store complete sensitive payment credentials on our own systems. Payments are handled through independent providers including Stripe and PayPal.

Customers in the European Union or European Economic Area may have rights under the GDPR, including rights relating to access, correction, deletion, restriction, objection, and eligible data portability.

Please review our Privacy Policy for complete information. You may also contact us at [email protected].