Refund and Returns Policy

1. Return Period

This Refund and Returns Policy applies to orders placed through forqemi.com and fulfilled by FORQEMI, LLC. Eligible merchandise may be returned within 30 days from the date the order is delivered.

Customers must contact us within the 30-day return period and follow the return instructions provided by our customer service team. Requests submitted after the applicable return window may not qualify for return.

2. Return Eligibility and Hat Condition

Returned hats and accessories must remain in a condition suitable for resale. Products must be unworn, unused, unaltered, clean, and free from stains, odors, makeup, hair products, perfume, perspiration marks, pet hair, or other visible signs of wear.

The original shape of the hat should remain intact. Products that have been intentionally reshaped, stretched, trimmed, decorated, washed, cleaned using unsuitable products, or otherwise modified after delivery may not qualify for return.

Original tags, labels, protective materials, accessories, inserts, and packaging should remain attached or included where applicable. We reserve the right to inspect returned merchandise before approving a refund.

3. How to Request a Return

To request a return, contact us at [email protected] and provide your order number, the item or items you wish to return, and the reason for the request. Please wait for our return instructions before sending merchandise back.

After reviewing the request, we will provide the applicable return instructions and, where required, the return address. Hats should be packaged carefully so that the crown, brim, decorative elements, and overall shape are protected during return transportation.

We recommend using a tracked shipping service and keeping the shipping receipt until the return and refund process has been completed.

4. Damaged, Defective, Incorrect or Missing Items

Please inspect your order shortly after delivery. If a hat or accessory arrives damaged, defective, incorrect, or missing from the shipment, contact [email protected] within 48 hours of delivery.

We may ask for the order number, photographs of the item, packaging, shipping label, and a description of the issue. Please retain the affected product and its original packaging while the matter is being reviewed.

If our review confirms that an item was damaged in transit, defective when delivered, incorrectly supplied, or missing, we will provide an appropriate resolution according to the circumstances of the order.

5. Return Shipping Costs

For standard returns based on customer preference, including a change of mind, selecting the wrong size, choosing a different color or shape, or other non-defect reasons, the customer is responsible for return shipping unless otherwise confirmed in writing by FORQEMI, LLC.

If we confirm that the product was sent incorrectly, arrived damaged, or was defective at delivery, FORQEMI, LLC will be responsible for the reasonable return shipping arrangements or applicable return shipping costs.

Original shipping charges are generally non-refundable unless the return results from an error by FORQEMI, LLC or the product was confirmed to be damaged, defective, or incorrectly supplied.

6. Return Inspection and Refund Approval

After returned merchandise is received, we will inspect it to verify that it corresponds with the order and satisfies the conditions described in this policy.

The inspection may include the condition of the crown and brim, product shape, tags, labels, packaging, signs of wear, cleanliness, alterations, and the reason stated for the return.

Customers will be notified after the return has been reviewed. If approved, the refund will be processed using the original transaction information. If a return does not meet the applicable conditions, we will notify the customer and explain the reason based on the available return information.

7. Refund Method and Processing Time

Approved refunds are issued to the original payment method used for the purchase. Refunds are not normally redirected to another card, PayPal account, bank account, or digital wallet.

We normally submit an approved refund within 7 business days after the merchandise has been received, inspected, and approved. Refunds are processed through the original payment provider, including Stripe or PayPal, as applicable.

After the refund has been submitted, additional processing time may be required by the customer's bank, card issuer, PayPal, digital-wallet provider, or other financial institution.

8. Payment Disputes, Records and Contact

If you believe an order, payment, delivery, return, or refund record is incorrect, contact us at [email protected] so that we can review the transaction.

FORQEMI, LLC may retain reasonable records associated with an order, including payment authorization, order confirmation, shipping and tracking information, delivery status, customer communications, return requests, return tracking, product-condition photographs, inspection results, and refund confirmation. These records may be provided to Stripe or PayPal when required in connection with a payment dispute, chargeback, refund inquiry, or transaction claim.

Nothing in this policy limits any rights available under applicable consumer-protection law or applicable payment-provider rules. For questions concerning returns, damaged products, or refunds, contact FORQEMI, LLC at [email protected].