Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to purchases made through forqemi.com and fulfilled by FORQEMI, LLC. We provide worldwide shipping, including delivery to the United States, Europe, and other supported international destinations.

Delivery availability depends on carrier coverage, destination accessibility, local regulations, and general logistical conditions. Remote, rural, island, military, or difficult-to-service addresses may require additional transit time. If a destination cannot be served by our available shipping providers, we will contact the customer using the details submitted with the order.

2. Order Processing Time

Orders are normally prepared within 1–4 business days after payment has been successfully confirmed. Business days do not include weekends or public holidays.

Processing may include payment verification, order review, product preparation, packaging, and transfer arrangements with the applicable carrier. Processing time is separate from the delivery estimates listed below.

Orders submitted during weekends, public holidays, or unusually busy periods begin processing on the next available business day and may require additional preparation time.

3. Shipping Rates and Free Shipping

Shipping charges are determined by the destination of the order. Our standard rates and applicable free-shipping thresholds are:

United States: Standard shipping is €5.99. Qualifying orders of €99.00 or more receive free standard shipping.

Europe: Standard shipping is €9.99. Qualifying orders of €149.00 or more receive free standard shipping.

Other Worldwide Destinations: Standard shipping is €15.99.

The applicable shipping charge will be shown at checkout before payment is completed. Free-shipping eligibility is calculated using the qualifying merchandise value after applicable discounts and before customs duties or destination-specific import charges.

4. Estimated Delivery Times

Delivery estimates begin after the order has completed processing and has been transferred to the carrier.

United States: approximately 7–14 business days after dispatch.

Europe: approximately 8–16 business days after dispatch.

Other Worldwide Destinations: approximately 10–20 business days after dispatch.

These timeframes are estimates and are not guaranteed delivery dates. Transit times may be affected by carrier operations, weather, customs procedures, public holidays, transportation interruptions, destination accessibility, or other circumstances outside the reasonable control of FORQEMI, LLC.

5. Shipping Carriers and Logistics Partners

Orders may be transported through postal services, courier companies, fulfillment providers, international logistics companies, and local last-mile delivery services selected according to the shipment and destination.

The carrier used for an order may vary according to package size, destination, available routes, transportation capacity, and service availability. International shipments may involve multiple logistics providers before final delivery.

After a parcel has been transferred to the carrier, transportation and delivery are performed by that independent provider. We will nevertheless provide reasonable assistance with shipping inquiries when necessary.

6. Order Tracking and Shipping Updates

After an order has been dispatched and tracking information is available, customers will normally receive shipment information associated with their order.

Tracking may require approximately 48–72 hours after dispatch before the first carrier update appears. A lack of immediate tracking activity during this period does not necessarily mean the parcel has not been shipped.

Customers can track their order at Track Order. If tracking remains unchanged for an unusually long period after activation, please contact [email protected].

7. Delivery, Address Accuracy and Signature

Customers must provide a complete and accurate shipping address, including the recipient name, street address, apartment or unit number where applicable, city, state or region, postal code, country, and any other information required for successful delivery.

Depending on the destination, order value, carrier rules, or delivery conditions, a signature may be required. Customers should make reasonable arrangements to receive shipments when signature confirmation applies.

If delivery fails because the customer supplied an incorrect or incomplete address, refused the shipment, remained unavailable for required delivery attempts, or failed to collect the parcel, the shipment may be returned. Additional reshipping charges caused by customer-provided address errors or unsuccessful delivery may be the customer's responsibility.

8. Delayed, Lost or Undelivered Packages

Delivery delays may occur because of weather, customs inspections, transportation disruptions, public holidays, local carrier conditions, address problems, unusually high shipping volumes, or other circumstances outside our reasonable control.

If tracking shows an unusual delay, stops updating for an extended period, or suggests that a parcel may have been lost in transit, please contact [email protected]. We may review the available tracking record and contact the applicable logistics provider where appropriate.

Carrier investigations may require additional time. Customers should allow a reasonable investigation period before a shipment is formally treated as lost.

9. Damaged Packages, Missing Items and Delivery Problems

Please inspect your order promptly after delivery. If a hat or other item arrives damaged, defective, incorrect, or missing, contact us at [email protected] within 48 hours of delivery.

We may request the order number, photographs of the item, photographs of the packaging, the shipping label, and a description of the issue so that we can review the delivery problem.

Please retain the product, original packaging, and shipping materials until the issue has been reviewed. An appropriate resolution will be provided according to the circumstances and our applicable policies.

10. Customs Duties, Import Taxes and International Charges

Orders delivered within the United States are shipped without import customs duties being charged to the customer. Customers receiving orders within the United States will not be required by FORQEMI, LLC to pay additional import duties in connection with delivery.

Orders delivered outside the United States may be subject to customs duties, VAT, import taxes, brokerage fees, handling charges, customs-clearance fees, or similar charges imposed by local authorities, carriers, or other third parties.

Unless expressly stated otherwise during checkout, these international import-related charges are the responsibility of the customer and are not included in the standard product or shipping price collected by FORQEMI, LLC.

Customs procedures can also affect delivery times. Because import requirements differ by destination and may change, customers are responsible for reviewing the requirements applicable to their destination before ordering.

For questions regarding shipping, tracking, delivery, or this Shipping Policy, please contact FORQEMI, LLC at [email protected].