Terms of Service

1. Introduction and Acceptance of Terms

These Terms of Service apply to access and use of forqemi.com, including browsing, using customer accounts, submitting information, communicating with us, placing orders, making payments, requesting customer support, and using other services provided by FORQEMI, LLC.

By using the website or purchasing merchandise, you agree to these Terms together with the policies referenced within them.

Please review these Terms before ordering. If you do not agree with them, you should not complete a purchase or use services that require acceptance of these conditions.

2. Website Ownership and Store Operation

forqemi.com is operated by FORQEMI, LLC. The website is a self-hosted WordPress store powered by WooCommerce.

We may use third-party providers for payment processing, hosting, shipping, security, fraud prevention, communications, technical support, and other operational functions.

These independent providers may maintain their own terms, policies, technical requirements, and security procedures.

3. Eligibility and Lawful Use

The website may only be used for lawful purposes. By placing an order, you represent that you have the legal capacity to enter into the applicable purchase transaction.

You must not use the website for fraud, unauthorized payment activity, malicious software distribution, interference with security, unauthorized access, transaction manipulation, or other unlawful or abusive activity.

If you use the website on behalf of an organization, you represent that you are authorized to accept these Terms on its behalf.

4. Product Information and Hat Characteristics

We make reasonable efforts to provide useful and accurate product names, photographs, descriptions, dimensions, sizes, materials, colors, construction details, and other product information.

Because hats may use different fabrics, felts, woven materials, trims, decorative details, and construction methods, minor variations may occur in texture, color tone, stitching, trim placement, shape, dimensions, or finish.

Colors may also appear differently depending on screen settings, lighting, photography, and device displays. Customers should review available product measurements, size information, materials, photographs, and descriptions before purchasing. Reasonable variations of this nature do not automatically indicate a product defect.

5. Product Availability and Inventory

All products shown on forqemi.com are subject to availability. Inventory may change because of purchases, stock corrections, damaged inventory, supply changes, or other operational circumstances.

Adding a product to a cart does not reserve that product. Stock is generally allocated after the applicable checkout and payment process has been successfully completed.

If an ordered product becomes unavailable, we may contact the customer and cancel the affected product or order, or provide another reasonable solution. Payments for canceled merchandise will be refunded according to the applicable procedures.

6. Pricing, Currency and Display Errors

Transactions through forqemi.com are processed in Euros (EUR) unless expressly stated otherwise.

Customers using another currency may be subject to exchange rates or conversion charges imposed by their financial institution or payment provider.

If a clear pricing, display, or technical error is identified before fulfillment, we may contact the customer and, where appropriate, cancel the affected transaction and refund any amount already collected.

For payment information, please review our Payment Policy.

7. Order Submission and Acceptance

Submitting an order through forqemi.com represents an offer to purchase the selected merchandise under these Terms.

Orders may be reviewed for payment authorization, product availability, shipping information, billing information, fraud indicators, and other information necessary for fulfillment.

We may reject or cancel an order where payment cannot be authorized, merchandise is unavailable, information is materially incomplete, a clear pricing error exists, or there is reasonable evidence of fraud, abuse, or unauthorized activity.

An order is generally accepted after the applicable checks have been completed and the order enters fulfillment.

8. Order Information and Customer Responsibilities

Customers are responsible for providing accurate and complete order information, including name, contact details, billing information, delivery address, selected products, size or other options, and quantities.

Customers should review hat sizes, dimensions, selected options, quantities, delivery information, and contact details before submitting the order.

If an error is identified after ordering, contact [email protected] promptly. We will make reasonable efforts to correct the information before fulfillment, but changes cannot be guaranteed after processing has progressed.

9. Order Changes and Cancellations

Customers seeking to modify or cancel an order should contact [email protected] as soon as possible.

We will make reasonable efforts to accommodate requests before fulfillment has progressed too far. Orders that have already been packed, transferred to a carrier, or dispatched may no longer be capable of cancellation or modification.

If cancellation is no longer possible, the customer may need to receive the order and follow the applicable return procedure. Please review our Refund and Returns Policy.

10. Payments and Payment Authorization

Payment must be successfully authorized before normal fulfillment can proceed. We accept payment methods displayed during checkout and use independent providers including Stripe and PayPal.

Payment providers may perform authorization checks, fraud screening, identity verification, and risk analysis before approving a transaction.

FORQEMI, LLC does not store complete card numbers, CVV or CVC codes, PayPal passwords, banking credentials, or other complete sensitive payment authentication information.

For complete payment information, please review our Payment Policy.

11. Payment Security, Verification and Fraud Prevention

We use reasonable security controls and secure payment integrations to help protect transactions conducted through forqemi.com.

Security measures may include HTTPS and SSL/TLS encryption, tokenization, PCI DSS-compliant infrastructure maintained by payment providers, fraud monitoring, risk screening, and 3D Secure authentication where applicable.

Orders may be delayed or canceled when a transaction presents a material security or fraud concern. Reasonable additional information may be requested where necessary to verify an order.

Additional information is available in our Payment Policy and Privacy Policy.

12. Shipping, Processing and Delivery

We provide worldwide shipping subject to carrier coverage, destination accessibility, customs requirements, transportation availability, and applicable restrictions. Orders are normally processed within 1–4 business days.

Processing and shipping times are separate. Delivery estimates may be affected by carriers, weather, customs procedures, public holidays, destination accessibility, and other circumstances outside our reasonable control.

We may use postal services, couriers, international logistics companies, fulfillment providers, and local last-mile carriers.

Please review our Shipping Policy for complete shipping terms.

13. Tracking, Delivery and Receipt of Packages

After dispatch, tracking information may require approximately 48–72 hours before the first carrier update appears.

Customers are responsible for monitoring delivery progress and providing an accurate shipping address. Signature confirmation may be required depending on shipment value, destination, carrier rules, or other delivery conditions.

Customers should inspect delivered merchandise promptly. Damaged, incorrect, defective, or missing items should be reported within the period stated in the applicable policies.

Customers can track their order at Track Order. Additional information is available in our Shipping Policy.

14. Customs Duties, Import Taxes and International Orders

Orders delivered within the United States are shipped without import customs duties being charged to the customer under our stated shipping arrangements.

Other destinations may impose customs duties, import taxes, VAT, brokerage fees, processing charges, clearance fees, or other destination-specific charges.

Unless stated otherwise at checkout, these charges are the customer's responsibility. FORQEMI, LLC does not control customs authorities or determine charges assessed by destination authorities.

Customs procedures may also affect delivery times. Please review our Shipping Policy for further details.

15. Returns, Damaged Items and Refunds

Eligible products may be returned within the applicable return period when the customer follows the required procedure and the merchandise meets the applicable return conditions.

Returned hats must generally remain unworn, unused, clean, unaltered, and suitable for resale. Products that have been reshaped, stretched, washed, modified, stained, marked by makeup or hair products, affected by odors, or otherwise materially changed after delivery may not qualify for a refund.

Damaged, defective, incorrect, or missing items should be reported promptly according to our applicable policy.

Approved refunds are returned to the original payment method. Complete return requirements are available in our Refund and Returns Policy.

16. Privacy, Personal Information and Data Security

We collect and process information reasonably necessary to operate the website, administer accounts, process payments, fulfill orders, arrange shipping, provide support, process returns, maintain records, and prevent fraud.

Our website is a self-hosted WordPress store powered by WooCommerce and uses reasonable technical and organizational safeguards.

Payment processing is handled by independent providers including Stripe and PayPal. We do not store complete card numbers, CVV codes, PayPal passwords, or other complete sensitive payment credentials.

For complete information, please review our Privacy Policy.

17. Customer Accounts and Website Security

Where customer accounts are available, customers are responsible for maintaining the confidentiality of their login information.

Customers should not knowingly disclose passwords or account-authentication information to unauthorized third parties.

If unauthorized access or suspicious account activity is suspected, please contact [email protected].

We may temporarily restrict account access where reasonably necessary to investigate suspected fraud, security incidents, unauthorized access, or abusive activity.

18. Intellectual Property, Website Content and Third-Party Services

Unless otherwise stated, original text, graphics, layouts, photographs, product presentations, design elements, logos, and other original website content available through forqemi.com are owned by or lawfully used by FORQEMI, LLC.

Website content may be used for personal shopping and lawful non-commercial purposes. Protected content may not be systematically copied, reproduced, redistributed, scraped, commercially exploited, or modified without authorization.

The website may contain third-party links, payment integrations, shipping services, plugins, or external services governed by independent terms and policies.

We are not responsible for independent third-party website content or practices merely because a link or integration is available through our store.

19. Limitation of Liability, Force Majeure and Dispute Resolution

To the maximum extent permitted by applicable law, FORQEMI, LLC will not be responsible for indirect, incidental, special, consequential, or comparable losses where such liability may lawfully be excluded or limited.

We are not responsible for delays or failures caused by circumstances reasonably outside our control, including severe weather, natural disasters, carrier interruptions, labor disputes, customs delays, government actions, public emergencies, major technical outages, telecommunications failures, or comparable events.

Nothing in these Terms excludes any mandatory customer right or liability that cannot legally be excluded.

If a dispute arises concerning an order, payment, shipment, delivery, return, refund, website use, or these Terms, the customer should first contact [email protected] and provide sufficient information for us to review the matter.

If the parties are unable to resolve the dispute through direct communication, the dispute may be submitted to the court serving the jurisdiction in which 101 N 7th St, Ste 207, Louisville, KY 40202, US is located, subject to applicable law and any mandatory jurisdictional or consumer rights that cannot legally be waived.

20. Governing Law, Changes to Terms and Contact Information

These Terms, use of forqemi.com, and transactions through the website are governed by the applicable laws of the jurisdiction in which 101 N 7th St, Ste 207, Louisville, KY 40202, US is located, subject to mandatory consumer-protection requirements that cannot legally be excluded.

We may update these Terms to reflect changes in website functionality, operational practices, payment services, shipping arrangements, security procedures, or applicable legal requirements.

Updated Terms will be published on forqemi.com. Unless applicable law requires otherwise, the version in effect when an order was placed will generally continue to apply to that transaction.

If any provision is determined to be invalid or unenforceable by a competent authority, the remaining provisions will continue to apply to the fullest extent permitted by law.

Questions regarding these Terms, an order, payment, delivery, return, refund, account, or dispute may be directed to:

FORQEMI, LLC
Address: 101 N 7th St, Ste 207, Louisville, KY 40202, US
Phone: +1(502)574-3427
Email: [email protected]
Website: forqemi.com