Privacy Policy

1. Introduction

This Privacy Policy describes how FORQEMI, LLC collects, uses, stores, protects, and shares personal information when customers browse, communicate with, or purchase through forqemi.com.

forqemi.com is a self-hosted WordPress website powered by WooCommerce. We operate the store and use third-party providers where necessary for payment processing, shipping, website security, technical functionality, customer support, and related services.

By using forqemi.com, you acknowledge that personal information may be handled as described in this Privacy Policy and in accordance with applicable privacy and data-protection requirements.

2. Information We Collect

We may collect information voluntarily provided when you place an order, create or use an account, complete a form, contact customer support, request a return or refund, or otherwise interact with our services.

This may include your name, email address, telephone number, billing address, shipping address, account information, order details, selected products and options, delivery preferences, communications, and return information.

We seek to collect only information reasonably necessary to operate the store, process transactions, fulfill orders, provide support, protect the website, and comply with applicable obligations.

3. Information Collected Automatically

When you visit forqemi.com, technical information may be collected automatically by our website, hosting systems, security services, and related providers.

This may include IP address, browser, operating system, device type, referring page, visited pages, access time, session information, general location derived from an IP address, and technical activity logs.

Such information may be used for website operation, troubleshooting, security, fraud prevention, performance improvement, and understanding general website usage.

4. Information Collected When You Place an Order

When an order is placed, we collect information needed to complete the transaction, including contact information, billing and shipping addresses, ordered products, selected options, purchase amount, delivery method, payment status, and transaction reference information.

Order information is used to confirm the purchase, prepare merchandise, arrange delivery, provide tracking information, manage returns or refunds, communicate with customers, and maintain transaction records.

Relevant records may also be retained when necessary to respond to payment disputes, chargebacks, delivery inquiries, fraud investigations, refund requests, or similar matters.

5. Payment Information and Payment Providers

Payments placed through forqemi.com are processed by independent providers including Stripe and PayPal.

FORQEMI, LLC does not store customers' complete payment information. We do not retain complete payment-card numbers, CVV or CVC codes, banking credentials, PayPal passwords, digital-wallet authentication information, or comparable sensitive payment credentials.

Sensitive payment information is transmitted to the applicable provider for authorization. We may receive limited non-sensitive transaction information such as payment status, transaction reference, amount, or payment-method type.

6. Stripe and PayPal

Stripe and PayPal process payment information under their own privacy, security, contractual, and payment-industry requirements.

When a transaction uses Stripe or PayPal, the applicable provider may process information needed to authorize payment, verify identity, identify fraud, comply with financial obligations, and provide payment services.

We may exchange limited transaction information with these providers where necessary to process payments, issue refunds, investigate fraud, respond to chargebacks, or resolve transaction disputes.

7. Payment Security

We use reasonable technical safeguards to reduce the exposure of sensitive payment information.

Our website uses HTTPS and SSL/TLS encryption. Payments are handled through secure third-party integrations rather than by storing complete payment credentials directly on our own systems.

Payment providers may use PCI DSS-compliant infrastructure, tokenization, encrypted transmission, fraud-detection systems, risk analysis, and 3D Secure authentication where applicable.

8. How We Use Personal Information

Personal information is used for legitimate operational purposes connected with services provided through forqemi.com.

These purposes may include processing orders, confirming payments, preparing products, arranging shipping, providing tracking information, responding to inquiries, handling returns and refunds, protecting accounts, preventing fraud, improving website operation, and complying with legal requirements.

We do not materially repurpose personal information outside the purposes described in this policy without an appropriate legal basis or consent where required.

9. Order Fulfillment and Shipping

To deliver orders, we may provide necessary information to postal services, courier companies, fulfillment providers, international logistics partners, and last-mile carriers.

Information shared may include recipient name, shipping address, telephone number, email address, order reference, package information, and related delivery information.

We seek to provide only information reasonably required for the relevant shipping or logistics service.

10. Customer Service Communications

When you contact [email protected], submit a website form, or communicate with us through another supported channel, we may retain your message and our response.

Communications may concern products, sizing, orders, shipping, tracking, returns, refunds, payments, damaged products, or other customer-service matters.

These records may help us provide consistent support and verify transaction history where a delivery claim, payment dispute, chargeback, or refund inquiry occurs.

11. Returns, Refunds and Dispute Records

When a return or refund is requested, we may collect information needed to evaluate and process the request, including order number, return reason, product-condition photographs, return tracking, correspondence, inspection information, and refund records.

We may retain relevant transaction documentation when necessary to respond to disputes raised through Stripe, PayPal, or another payment provider.

This may include order confirmations, payment records, tracking information, delivery confirmation, customer communications, return records, inspection information, and refund confirmation.

12. Cookies and Similar Technologies

Our WordPress and WooCommerce website may use cookies and similar technologies required for cart functionality, checkout, customer accounts, sessions, security, preferences, and website performance.

Cookies may help retain cart contents, maintain login sessions, protect website forms, remember appropriate preferences, and provide other essential functionality.

Where required by applicable law, non-essential cookies or similar technologies will only be used after appropriate consent has been obtained.

13. WordPress and WooCommerce

forqemi.com is a self-hosted WordPress website using WooCommerce for e-commerce functionality. FORQEMI, LLC manages the store installation, database, administrative access, security configuration, and related website operations.

WooCommerce may store information needed to operate the store, including customer profiles, addresses, orders, selected products, order status, shipping information, and transaction references.

WooCommerce is not used by us to store complete card numbers, CVV codes, PayPal passwords, or other complete sensitive payment credentials.

14. Data Security Measures

We maintain reasonable administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, alteration, disclosure, misuse, loss, or destruction of personal information.

Depending on the system, safeguards may include HTTPS and SSL/TLS encryption, restricted administrative access, account authentication, access controls, security updates, malware protection, monitoring, firewall protections, secure backups, and server-level protections.

We also seek to limit personal information collection and restrict access to individuals and providers who reasonably require that information for legitimate operational purposes.

No internet-based system can guarantee absolute security, but we take reasonable measures intended to reduce foreseeable risks.

15. Account and Administrative Security

Administrative access to WordPress and WooCommerce systems is limited to authorized individuals who require access to operate or maintain the store.

We use access restrictions, authentication measures, security updates, and related controls intended to reduce unauthorized administrative access.

Customers are responsible for keeping their own account credentials confidential and should contact us if unauthorized account activity is suspected.

16. Data Sharing and Service Providers

We do not sell customers' personal information.

Limited information may be shared with providers necessary to operate the store, including Stripe, PayPal, payment networks, shipping carriers, hosting companies, security services, technical providers, email services, and other operational contractors.

Providers receive information reasonably necessary to perform their services and may also be subject to their own legal, contractual, privacy, and security requirements.

17. Fraud Prevention and Legal Compliance

Information may be processed or disclosed where reasonably necessary to detect, investigate, prevent, or respond to suspected fraud, unauthorized transactions, security incidents, misuse, chargebacks, or violations of applicable terms.

Information may also be disclosed where required by applicable law, regulation, court order, legal process, government request, or another lawful obligation.

Where permitted, transaction history, device information, shipping details, payment status, and related records may be used to protect customers, FORQEMI, LLC, payment providers, and other parties from fraudulent activity.

18. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including transaction completion, customer service, accounting, tax records, dispute resolution, fraud prevention, and legal compliance.

Routine customer-service and operational records may generally be retained for approximately one year. Order, tax, accounting, legal, payment, and dispute records may be retained for longer periods where reasonably necessary or legally required.

When information is no longer necessary, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to legal and technical limitations.

19. International Data Transfers

Because forqemi.com provides worldwide services and works with international technology, hosting, payment, and logistics providers, personal information may be processed outside the customer's country of residence.

Where European data-protection rules apply, transfers outside the European Economic Area may rely on an appropriate legal mechanism, such as an adequacy decision, Standard Contractual Clauses, or another recognized safeguard used by the relevant provider.

Privacy and data-protection requirements vary between jurisdictions.

20. European Union and European Economic Area – GDPR

Individuals located in the European Union or European Economic Area may have protections under the General Data Protection Regulation (GDPR).

Where GDPR applies, personal information may be processed on appropriate legal bases including contract performance, legal obligations, legitimate interests that do not override fundamental rights, and consent where required.

Contractual processing may include receiving orders, confirming payments, arranging shipping, providing tracking, communicating about orders, and handling returns or refunds.

Legitimate interests may include protecting the website, preventing fraud, maintaining appropriate transaction records, improving services, answering customer inquiries, defending legal claims, and resolving payment disputes.

Where processing depends on consent, that consent may be withdrawn at any time without affecting processing lawfully performed before withdrawal.

21. GDPR Data Subject Rights

Where GDPR applies, customers may have rights relating to access, correction, deletion of eligible data, restriction of processing, objection to certain processing, and portability of eligible personal information.

Customers may also have rights to withdraw consent where applicable and lodge a complaint with the competent data-protection supervisory authority.

To submit a privacy request, contact [email protected]. Reasonable identity verification may be requested before information is disclosed or changed.

Certain information may need to be retained where required to complete transactions, comply with legal or tax obligations, prevent fraud, resolve disputes, or establish or defend legal claims.

22. Privacy Policy Updates and Contact Information

We may revise this Privacy Policy when our website, services, providers, operational practices, technology, security procedures, or legal requirements change.

Updated versions will be published on forqemi.com. Continued use of the website will be subject to the revised policy to the extent permitted by applicable law.

For questions regarding privacy, account security, personal information, order records, or data-processing practices, please contact:

FORQEMI, LLC
Address: 101 N 7th St, Ste 207, Louisville, KY 40202, US
Email: [email protected]
Website: forqemi.com